Q: Are you a factory or a trading company?
A:Machines are designed and manufactured ourselves;perfect OEM and after-sale service are provided.
Q: How can I know your machine works well?
A: Before delivery, we do test the machine working condition for you.
Q: How can I know your machine is designed for my product?
A: You can send us samples of your product and we test it with machine.
Q: How can I pay my order?
A: We accept T/T, 30% in advance, pay the balance before delivery; Western Union paying methods; L/C; By Trade Assurance, Alibaba as collateral, after we delivery machine, alibaba will pay to us.
Q: Do you have a CE certificate?
A: Yes.
Q: If we do not know to use the machine, can you teach us?
A: Yes, we will, if you come to China, we will offer you free training until you can use machine freely. And if you are busy, we will have our professional engineer to your country, you only need pay for some fee, like tickets, hotel and meal.Online support or free online training can be offered if needed
Q: When the machine can't work well, what should i do?
A: 1.The engineer is online for 24-hours, they can check the problems and then give you soultion way very soon.
2. All our machines have one-year warranty. If there is any problems of machine parts under "normal use", new machine parts will be sent to you but your side should pay the shipping cost.
3. Please rest assured that operation CD and manual will be offered along with machine, ensuring you can operate the machine easily.